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Journal of International Marketing and Marketing Research
2024, Volume 2, Issue 1 : 1-8
Research Article
Global Brand Crisis and Reputation Recovery Models
 ,
1
Department of Global Strategic Communications Harvard Business School, USA
2
Centre for Corporate Risk & Crisis Management Indian Institute of Management (IIM) Lucknow, India
Abstract

Brand crises—ranging from product recalls and ethical scandals to misinformation attacks and geopolitical backlash—pose significant threats to organizational reputation and stakeholder trust. In a hyperconnected digital environment, crises spread rapidly across borders and cultures, requiring strategic, culturally adaptive responses. This study synthesizes existing crisis communication models, corporate reputation theory, stakeholder analysis, and brand equity research to propose the Global Reputation Recovery Framework (GRRF). The model integrates five stages: Crisis Identification, Accountability & Response Strategy, Cross-Cultural Narrative Management, Stakeholder Rebuilding, and Long-Term Trust Restoration. The paper offers theoretical insights and strategic recommendations for multinational brands facing reputation shocks.

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